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One of the most important tasks of a manager is to eliminate his people's excuses for failure.
—  Robert Townsend
When you get right down to it, one of the most important tasks of a leader is to eliminate his people's excuse for failure.
—  Robert Townsend
Excellence and size are fundamentally incompatible.
—  Robert Townsend
A leader is not an administrator who loves to run others, but someone who carries water for his people so that they can get on with their jobs.
—  Robert Townsend

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